My Membership
 Lost Password
 Update Registration
 View or Upgrade My
 Subscription
 View Current and
 Past Billing Information
 Update Credit Card
 Cancel Service
 Web Site Help
 Contact Us
 System Requirements
 Privacy Policy
 Terms of Service
 
Frequently Asked Questions
For Trial Users and Current Members

I forgot my password or username, what do I do?

I forgot my password or username, what do I do?

If you have forgotten your GlobePlus password or username, please visit Forgot your password? in the Login section to regain access to your account.

  [back]   [top] How can I change my Password, e-mail address, or contact information?

How can I change my Password, e-mail address, or contact information?

You can change your password, e-mail address and any of your registration information on-line. Please visit Update User Information in the Membership section of this web site and make the desired change. It is not possible to change your Username.

  [back]   [top] I've enjoyed my free trial and I'd like to become a member. How do I do so?

I've enjoyed my free trial and I'd like to become a member. How do I do so?

If you would like to subscribe to the service, proceed to the Subscribe section of the site.

  [back]   [top] How do I change my subscription package or real-time exchanges?

How do I change my subscription package or real-time exchanges?

If you are a free trial user, please visit View or Upgrade My Subscription in the Membership section to subscribe to GlobePlus.

If you wish to upgrade your subscription, please visit View or Upgrade My Subscription in the Membership section to move to a higher value package.

If you wish to downgrade your subscription or cancel a real-time exchange, please visit View or Upgrade My Subscription in the Membership section to first cancel your existing service. Then subscribe to the service you would like instead.

  [back]   [top] Is it safe to submit my credit card over the Internet using your site?

Is it safe to submit my credit card over the Internet using your site?

Your member privacy and account security is of utmost importance to GlobePlus. To ensure the security of your credit card information, the credit card entry and update pages on GlobePlus use 128-bit SSL encryption. Whenever you send your credit card information over the Internet using GlobePlus, it will always be encrypted. We will never display your entire credit card number on our site; in the area where you may change the credit card number you provide us, we will only display the last 4 digits of your card number.

  [back]   [top] How do I change the credit card you are billing for my membership or update the expiry date?

How do I change the credit card you are billing for my membership or update the expiry date?

To change the credit card being billed for your membership or update its expiry date, please visit the My Membership section of this web site and select Update Credit Card. Changes will become effective immediately.

GlobePlus offers its members a variety of options to pay their membership fees. These options include Master Card, Visa, and American Express.

  [back]   [top] How can I view my account information?

How can I view my account information?

You can access your billing information online for free 24 hours a day. You can check your current month's billing information or request to view and print your current or previous month's billing information.

To see details about your account, including a breakdown of your charges, please visit the Membership section of this web site and select Update User Information. The information on this page is displayed using 128-bit SSL encryption. It is important not to share your user name and password with others to keep your information secure.

  [back]   [top] How can I cancel my membership?

How can I cancel my membership?

Please contact Customer Care at 1-855-813-6111 and one of our specialists will be happy to assist you. We'll be sorry to see you leave. Should you choose to cancel your service, access to your account will terminate at the end of your current billing period.

If you cancel a monthly subscription there is no refund available. Your subscription will end the day before your next monthly anniversary date.

You can cancel your subscription at any time and your subscription will end the day before your next monthly anniversary date. For example, if you subscribe on May 14th, your monthly anniversary date is the 14th of each subsequent month. If you cancel on July 4th, your subscription will end on July 13th. If you cancel on July 20th, your subscription will end on August 13th.

  [back]   [top] when will changes be posted to my account?/what is my billing date?

When will changes be posted to my account?/What is my billing date?

If you have subscribed to a monthly package, charges are processed to your credit card on your monthly billing date. Your monthly billing date is the day of the month when you created your account (for example, if you created your account on the 6th of the month, your billing date will always be on the 6th of each month). For your convenience, we will automatically renew your monthly membership on the same day each month, until you tell us that you would like to discontinue your membership.

  [back]   [top] Is there someone I can contact with billing questions?

Is there someone I can contact with billing questions?

Our Product Sales and Billing staff are available to assist you with any billing-related questions. Please contact us via e-mail or call us toll-free at 1-866-465-9110. Our hours are Monday through Friday 8:00 am. to 6:00 pm ET.

  [back]   [top] What do I do if my question is not listed here?

What do I do if my question is not listed here?

For information on how to contact us, please visit the Contact Us page.

  [back]   [top]
 
 Get Help With...
 GOLD Tracker
 Stocks
 My Portfolio
 Funds
 Alerts